Change Your Bank Details

If you have changed your bank or building society account, please complete a new Bank Mandate form and return it to us as soon as possible.

✓ Let us know at least 10 days before your next pension payment if you are changing your bank details.

✓ We cannot accept changes to bank details over the telephone.

What if I move abroad?

If you would like your pension to be paid into an overseas bank account, please contact us to request the appropriate form.

Once you have returned the form, we will instruct Crown Agents Bank to arrange the payments. Crown Agents Bank is a UK bank regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), with extensive experience in processing international pension payments.

Life Certificate - If you live overseas, you may be required to complete a life certificate from time to time. Failure to return the form may result in your pension payments being suspended until it is received.